April 15, 2014 |
Remington Arms Announces Voluntary Recall, Urges Model 700 and Model Seven Owners to Take Immediate Action
Madison, N.C. – Remington Arms Company, LLC (“Remington”) today announced a voluntary recall of Model 700TM and Model SevenTM rifles with X-Mark Pro® (“XMP®”) triggers, manufactured from May 1, 2006 to April 9, 2014.
Senior Remington engineers determined that some Model 700 and Model Seven rifles with XMP triggers could, under certain circumstances, unintentionally discharge.
IN THE INTEREST OF SAFETY, THESE PRODUCTS ARE BEING RECALLED.
Remington’s investigation determined that some XMP triggers might have excess bonding agent used in the assembly process, which could cause an unintentional discharge. Therefore, Remington is recalling ALL affected products to fully inspect and clean the XMP triggers with a specialized process.
Remington has advised customers to immediately cease use of recalled rifles and return them to Remington free of charge. The rifles will be inspected, specialty cleaned, tested, and returned as soon as possible. Do not attempt to diagnose or repair recalled rifles.
Remington established a dedicated website and toll-free hotline to help consumers determine whether their Model 700 or Model Seven rifle(s) are subject to recall:
• Website: http://xmprecall.remington.com
• Toll-Free Hotline: 1-800-243-9700 (Prompt #3 then Prompt #1) Monday through
Friday, 9 a.m. to 5 p.m. EDT.
The website and hotline provide guidance on returning recalled rifles free of charge.
“Remington takes safety extremely seriously,” said Teddy Novin, Director of Public Affairs and Communications. “While we have the utmost confidence in the design of the XMP trigger, we are undertaking this recall in the interest of customer safety, to remove any potential excess bonding agent applied in the assembly process. We have established significant safety and technical resources to determine which rifles are affected and to minimize any risks. Our goal is to have every recalled firearm inspected, specialty cleaned, tested and returned as soon as possible.”
“We’re putting our customers and their safety first by voluntarily recalling all potentially affected rifles. We also want to take this opportunity to remind everyone of the Ten Commandments of Firearm Safety,” Novin concluded.
The Ten Commandments of Firearms Safety
Always keep the muzzle pointed in a safe direction.
Firearms should be unloaded when not actually in use.
Don’t rely on your gun’s safety.
Be sure of your target and what’s beyond it.
Use proper ammunition.
If your gun fails to fire when the trigger is pulled, handle with care.
Always wear eye and ear protection when shooting.
Be sure the barrel is clear of obstructions before shooting.
Don’t alter or modify your gun and have it serviced regularly.
Learn the mechanical and handling characteristics of the firearm you are using.
Remington is informing consumers through a broad range of communications channels, including media outreach, targeted advertising and digital media.
REMINGTON MODEL 700TM AND MODEL SEVENTM RIFLES
PRODUCTS: Remington Arms Company, LLC (“Remington”) is voluntarily recalling Remington Model 700TM and Model SevenTM rifles with X-Mark Pro® (“XMP®”) triggers, manufactured from May 1, 2006 to April 9, 2014.
DESCRIPTION OF THE HAZARD: Remington has determined that some Model 700 and Model Seven rifles with XMP triggers could, under certain circumstances, unintentionally discharge. A Remington investigation has determined that some XMP triggers might have excess bonding agent used in the assembly process. While Remington has the utmost confidence in the design of the XMP trigger, it is undertaking this recall in the interest of consumer safety to remove any potential excess bonding agent applied in the assembly process.
HOW TO DETERMINE IF YOUR RIFLE IS SUBJECT TO THE RECALL: Only Model 700 and Model Seven rifles with XMP triggers are being recalled. To determine if your rifle is subject to this recall, you should take the following steps:
I. Find the rifle’s serial number where the barrel meets the receiver.
For a right-handed rifle, the serial number is located on a user’s left.
For a left-handed rifle, the serial number is located on a user’s right.
Identify the serial number and provide it to Remington’s recall support team, either by entering it at xmprecall.remington.com or calling 1-800-243-9700 (Prompt #3 then Prompt #1) Monday through Friday, 9 a.m. to 5 p.m. EDT. You will be informed if your rifle is affected by this recall and supported with free resources to return the rifle for inspection and specialized cleaning.
You may also determine if your rifle is subject to the recall by a visual inspection.
1) If the face of the trigger is ribbed (see Photo (1) below), your rifle does not have an XMP trigger and is NOT subject to this recall.
2) If the face of the trigger is smooth (see Photo (2) below), your rifle has an XMP trigger and IS subject to this recall – in which case you should immediately seek further assistance at xmprecall.remington.com or by calling 1-800-243-9700 (Prompt #3 then Prompt #1) Monday through Friday, 9 a.m. to 5 p.m. EDT.
REMEDY/ACTION TO BE TAKEN: STOP USING YOUR RIFLE. Any unintended discharge has the potential to cause injury or death. Immediately cease use of recalled rifles and return them to Remington free of charge. Rifles will be inspected, specialty cleaned, tested, and returned as soon as possible, at no cost to you. DO NOT attempt to diagnose or repair recalled rifles.
TO PARTICIPATE IN THIS RECALL PROGRAM: For your safety, STOP USING YOUR RIFLE and immediately contact Remington.
To participate in the recall, please follow the instructions below:
STEP 1
STEP 2
Visit xmprecall.remington.com or call 1-800-243-9700 (Prompt #3 then Prompt #1) Monday through Friday, 9 a.m. to 5 p.m. EDT. You will be asked to provide your name, address, telephone number, and rifle(s) serial number.
Upon receipt of the information requested in Step 1, Remington will send you pre-paid shipping tags, boxes and written instructions. Remington will cover all related shipping, inspection, and cleaning charges. Please ONLY return your rifle with the designated shipping tags and boxes, as they are marked to expedite the rifle to a dedicated Remington facility.
VERIFICATION OF CORRECTIVE ACTION: Upon return of your rifle, you will note a punch mark on the bolt release (see Photo 3 below). This mark confirms your rifle has been inspected and specialty cleaned under this recall program.
Remington has also corrected the XMP trigger assembly process to eliminate this problem in rifles made after April 9, 2014. Rifles made after April 9, 2014 will also have a punch mark on the bolt release.
Even after your rifle has been inspected and repaired under this recall program, always follow the Ten Commandments of Firearm safety, printed below, whenever you handle any firearm.
The Ten Commandments of Firearms Safety
Always keep the muzzle pointed in a safe direction.
Firearms should be unloaded when not actually in use.
Don’t rely on your gun’s safety.
Be sure of your target and what’s beyond it.
Use proper ammunition.
If your gun fails to fire when the trigger is pulled, handle with care.
Always wear eye and ear protection when shooting.
Be sure the barrel is clear of obstructions before shooting.
Don’t alter or modify your gun and have it serviced regularly.
Learn the mechanical and handling characteristics of the firearm you are using.
Remington is deeply sorry for this inconvenience, but we believe in safety first. It is imperative that Model 700 and Model Seven rifles subject to this recall are not used until they have been inspected and specialty cleaned by Remington.
The Remington team is committed to the quality and safety of its products.
